We aim to deliver the best customer service we possibly can. Below is a short summary of commonly asked questions.
How can I contact Customer Service?
In case of questions regarding your webshop order, delivery, return information, customisation, engraving, please mail us [email protected] or on the contact page directly.
Our customer care team speaks the following languages: English, and French.
SHIPPING & DELIVERY
We deliver to all countries worldwide. For further details and information on our shipping terms – please visit the Shipping Page. All our parcels must be signed for upon receipt expect for France and Monaco. If no one is available to accept and sign for the parcel at the delivery address the courier will leave a card to advise of an attempted delivery.
We are happy to refund any item returned in saleable condition, in its original packaging (with tags and security seals in place) with a proof of purchase within 14 days of purchase. Refunds will be issued by the original method of payment to the value of the item printed on the receipt/order confirmation. Unfortunately we are unable to accept any returns for product purchased from a third party.
Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase. For further queries on placing an order, please refer to the Orders & Payment section.
Our standard payment types available in all countries are American Express, Visa, Visa Electron, Mastercard, Delta, Diners club, JCB, Maestro, and Paypal. For further queries please refer to the Payment page.
We also offer some additional payment types for customers based in certain countries, please see the shipping page.
If you create an account on the site, you will have access to all our order information at all times. Please contact our customer support team for further queries on your order.
UPDATING ACCOUNT INFORMATION
You can login at any time to update your contact information.